RTO India — Learners Licence not yet received

Application submitted for learner's license of my wife on[protected] with contactless service via Aadhar verification, but since then it is showing that application is under processing at RTO level, in RTO level status it shows that you need to visit RTO for phot and signature, we visited to RTO for the same process then RTO persons told that your application is contact less application and you don't need to visit RTO. Since then there is no progress in the application neither RTO people are processing this at their end nor it is getting processed at Parivahan website.