Runwal Group — Interest ledger without checking the customer previous history.CRM inconstancy to communicate with client based on the process

Runwal Mycity Vista issue with whole runwal process for handover information flat, and still it’s not handover the flat.

CONs:

No steady relationship manger will update you anything. There is always u have to take update.
2. No pre intimation on mail
3. Unknown person will call u and ask u to take the document and without intimation ( CRM team will take opportunity to and make it as delay and ask to fine)
4. No 1 from CRM team will update u on time even you do anything write mail call or etc
5. Charges you interest without even checking the existing history.
6. Taking advantages or harassing silently
Taking all the money and even not update months

Pros: only sell I dream while booking the flat after that pathetic service with or without channel partner.

Booked flat 24 oct 2020
Registration done :18 jan 2021
NOC document handover to runwal relationship manager : 23 Jan
Registration Document or handover call to bank :10 March 2021
15 days of period where we have to transfer remaining loan Amu I.e 26March
Transfer amount 30 March

Now as per the process it should transfer 26 but not happened due to the public holiday and bank holiday on that week hence delay is there for 4 days.

CRM team without checking the system or anything asked me to paid 1.31 lakh interest ledger.

Now guys tell me where u have seen my issue about delay and how

Regards
Vinayak Vagal
[protected]
Vista city phase 1