Runwal Group — Less Support from Customer Representative Ms. Swati

Sir,
I have Booked the 1BHK Flat at Blossom City in Runuwal MY City Dombivali as per below

Booking Date (DD/MM/YYYY) - 14/02/2021
Primary Applicant's Name - Jitendra Suresh Redij
Co-Applicant’s Name - Chetna Jitendra Redij
Unit No. - CL[protected]
Type o[censored]nit - 1 BHK Ultima
Agreement Value (INR[protected]

Ms.Swati is allotted as my Customer relation Person from Runuwal side having E-mailID swati.[protected]@runwal.com (Mob. [protected])

Since the Fist mail i am not getting proper Support from her. Even after my Repeated mail to [protected]@runwal.com, not a single action or mail was received to me.

I am Always getting Wrong Information from her. and even though after sending her correct details she again send me wrong information. this will leads to delay in documentation issue.

there is surprising mail received on 12th march 2021 that she is not received the SDR payment. In this connection i already furnish the details of my Cheque which is already deposited to Runuwal team on 17.02.2021.

In-spite of Giving PDC Cheque she is demanding me to do the NEFT of SDR amount.

I request her to drop me the mail why you need NEFT payment as i already submitted my PDC to you. But she Refuse to send me the mail.

I don't want to bare any additional cost in SDR due to delay from your side. as i already give my PDC to you. its your Responsibility to give proper support & mail communication if you want NEFT with Proper reason.

I am totally disappointed with the Customer Support granted by Ms. Swati. Also Request you to change my CR

Also share me the Escalation Matrix too for Immediate reply