Runwal Group — Token Amount Refund- Rs. 38420- Runwal Gardens

This is Ankesh Panchal, booked flat at at runwal gardens tower 14 flat 2308 on 08/11/2020 by paying 1% booking amount of Rs 38420 plus GST. While booking we clearly informed sales person Aniket and their inhouse banks that we will combine mine as well as my father's income for loan and my father's retirement is near in 2022, and if loan not possible we will cancel our booking and take refund of booking amount and Axis bank executive Sandeep assured us in front of runwal garden's sales person that your loan will be sanctioned within 15 days but they rejected the application several times saying my salary is transferred through IMPS and my father's retirement is in 2022. Axis bank also took blank cheque from us saying it will be used for processing fees and it will not be deposited without informing us but axis bank deposited the cheque for Rs. 5900/- without our consent and when ask they said we forgot to inform you. After several rejection we informed about the situation to runwal's loan department team Mr. Atul Malusare and Mr. Harvinder, they submitted our loan application to various bank but even they rejected stating same reason as axis bank. So after all this frustration, we visited the site for booking cancellation and told to refund our booking amount but we were told that runwal have no refund policy which we were never informed earlier by sales person by Aniket while booking ever after explaining all the details.
CRM person Dashraj & Usha asked for 4 days, but today it's 13th days, they are not receiving calls, even HO person are not doing anything to resolve our query.