Runwal Group — Waiting for refund from last 9 months

Website:

runwalgardens.com/e-tour/r-mall.php

Hello Runwal group,

I had booked a shop at Runwal Gardens, Kalyan – Shilphata Rd, Manpada, Dombivli (E), Maharashtra 421 204 last year. I had paid 50K the booking amount. After couple of months when I got a final cost from the Sales person the cost was 2 to 2.5 lacs higher than what was quoted initially. I talked with the Sales person Krushna Sahare about this issue and I opted for cancelling the deal . He said send an email and the refund will be done in 90 days. I did sent out the email in January 2021 and till today I am doing to follow up with him on my refund.

From last 2 weeks he is not responding to my email, messages and calls. In our last discussion he said his boss Brijay Arya is handling it and when I call Brijay he says check status with Krushna, they both are pushing it on each other and don't exactly know their role. I did wrote email to Usha Ghadge and to [protected]@runwal.com but had not received any response.

I would appreciate if someone can look into this. It’s been 9 months I am waiting for refund and on top of this the Sales person Krushna and Brijay keeps ignoring the communication. This is really impacting your NRI customer.

I don't believe this is a kind of the service one has to go through just for getting the refund.