Sahara India Pariwar — complaint for not repairing my press

Sir myself ASHOK KUMAR GUPTA a custumer who purchased a dry iron model DELLAZfrom sahars q shop from local jodhpur dated[protected].i just used it two months and then it is not working .i booked complaint for it in customer care on dated[protected] and it gave me complained no.RJ/15/2/17/0001.after few days a mechanic visited my house and check press. He told me one part is not working so it would be changed soon . But till today no one came to me .inspite of countinuing calling to higher authority of rajasthan rgion .NO RESULT employe told me that सहारा ख़त्म हो गयी है।