[Resolved]  Sand Shopping Hub — False Commitment on Phone and forced for payment more than Rs 675000/-

Address:

Bhopal, Madhya Pradesh

Dear Sir/Madam, I am Mrigank Shrivastava, currently working as an Assistant Manager in IDBI Bank Ltd. at Bhopal Branch. This Company (Sands Info-systems Pvt. Ltd.), also known as "Sands Shopping Hub" has cheated me to the tune of Rs.6, 75, 000/- by making false claims and giving false assurances. During the month of January 2013, I received a phone call from one of the sales executives of this company who claimed that my name is selected from a list of eligible potential winners of a prize amount ranging from Rs.60, 000/- up to Rs.22, 00, 000/- and if I make online purchase of some products for Rs.8999/-, I will be winning one of the prize amount which is not less than Rs.30, 000/-. So, I made a debiit Card payment of Rs.8, 999/-. Next day, I received another call from the same executive, who congratulated me and claimed that my name has won one of the above mentioned prizes and to claim the same, I had to make another purchase for Rs.25, 000/- as there is another customer who is leading the contest from my region by making a purchase for Rs.20, 000/- and if I make a purchase for Rs.25, 000/-, my total purchase amount will be Rs.34, 000/- and I will be the topper in the contest. When I inquired him about the description of the products, he insisted me to first make the payment as the time is very short and the product details will be disclosed later on as there is nothing to lose as I would be winning a minimum amount of Rs.6, 50, 000/-. So, I made another purchase for Rs.25, 000/-. Later on, the executive congratulated me, stating that I have won a prize amount of Rs.6, 50, 000/- and connected me to another person, who claimed to be the Senior Manager of the Company, also congratulated me and collected my personal details like my Age, Permanent Account Number (PAN), Nominee details, bank account details, Date of Birth of nominee etc. and insisted me to provide the proof photo identification at the time of claiming the winning prize, which would be paid within next 3 months. But, for my surprise, I did not receive any prize and received only some unwanted products from the company. So, I contacted the Senior Manager and informed him about my dissatisfaction on the products and also mailed several times on company’s mail id and asked him to take back the products and refund me the amount paid for which he told me that he will discuss the matter with his senior officials and assured me that my problem will be resolved within few days. During the month of February-March 2013, another Senior Manager of the company contacted me over phone and told the same story as happened in Jan. So, I informed him about the past incidences and upon asking for the reason for not paying me my prize, he told me that my name has been selected for a bigger contest with a bigger prize amount and insisted me to make another purchase so that I can win a bigger amount. They again asked to transact and then they have congratulated me that I have won 14.42 lakh in the contest and again asked to transact, But, I declined to make any further purchase and instead asked him to take the products back and refund the amount paid by me towards the same for which he told me that he is not authorized to do so and he would forward the matter to the Accounts Dept. of the company. So, I started following up the matter over phone and e-mails with the company representatives and conpany’s e-mail ids continuously between frequent intervals and after several attempts, I was able to speak to a person who claimed to be from the Accounts Dept. of the company. I told him all the details for which he rejected my plea saying that I have made the purchases upon my willingness for the products and there is no question of taking back of the products. Therefore, I am deeply disappointed and disgusted about the kind of attitude of these companies who cheat gullible customers like me by making false claims and snatch money from us. I have transacted with several other companies like Bag It Today, Ebay, Big Bazaar etc. who all have the "Guaranteed Satisfaction Policy" where, if a customer did not like any product, he can return the same to the company and get the refund for the same. As I have already demanded from company through mails. One of mail contents are pasted as under :- --- On Tue, 4/30/13, Mrigank Shrivastava <mrigank.[protected]@yahoo.com> wrote: From: Mrigank Shrivastava <mrigank.[protected]@yahoo.com> Subject: Re: Enquiry mrigank To: "support @" <[protected]@sandsshoppinghub.com> Date: Tuesday, April 30, 2013, 9:36 AM Dear Concern, I was contacted by one of your executive named Ms. Monica on at 6.30 PM 26 th April-2013 and she told me that no senior person is available at that time so you will be contacted on next day (i.e. 27 th april 2013) by the senior person of the company. But till now no call or e-mail received from your side. So it is therefore requested to please send my remaining products, confirm my other products which still to be confirmed by me and kindly also inform me about my contest benefits for which I have qualified on march 2013 and I was also told on 2nd April 2013 (on my Birthday) that the benefits will be handed over to me within next 7 days. Almost one month over and I was neither contacted nor benefits have been handed over to me. I have invested so much money and was send products of just half of my money invested by me. Kindly provide me rate wise list of products which have been received by me, and also send the rate wise list of products yet to send to me by the company and please also send all the bills of the products. Please don't send me any product without my confirmation. Some of the products have been sent by the company without acquiring my confirmation. I still believe that this prestigious company will never break my confidence which I have developed throughout the last 5 months. still awaiting your prompt and positive response over the above mentioned issues. thanks & regards Mrigank Shrivastava Bhopal Mob - [protected] --- On Fri, 4/26/13, support @ <[protected]@sandsshoppinghub.com> wrote: From: support @ <[protected]@sandsshoppinghub.com> Subject: Re: Enquiry mrigank To: "Mrigank Shrivastava" <mrigank.[protected]@yahoo.com> Date: Friday, April 26, 2013, 6:02 AM Dear Customer, We sincerely regret the inconvenience caused to you, concerned person will contact you shortly. -- Thanks & Regards :~ Team Sands Shopping Hub Web : www.sandsshoppinghub.com Cont. No. :[protected]/4309470 On Thu, Apr 25, 2013 at 9:34 AM, Mrigank Shrivastava <mrigank.[protected]@yahoo.com> wrote: Dear Concern, no contact made by the concern person yet, regarding the product confirmation and handing over my benefits to me. I have not yet received the products which are confirmed by the company well before and I also asked for all the bills of the products which are not sent to me by the company. Please do the needful at the earliest. thanks & regards Mrigank Shrivastava Bhopal (M.P.) Mob. [protected] --- On Thu, 4/18/13, support @ <[protected]@sandsshoppinghub.com> wrote: From: support @ <[protected]@sandsshoppinghub.com> Subject: Re: Enquiry mrigank To: "mrigank" <mrigank.[protected]@yahoo.com> Date: Thursday, April 18, 2013, 11:46 PM Dear Customer, Thanks for writing to us, concerned person will contact you shortly. -- -- Thanks & Regards :~ Team Sands Shopping Hub Web : www.sandsshoppinghub.com Cont. No. :[protected] On Thu, Apr 18, 2013 at 9:19 PM, mrigank <mrigank.[protected]@yahoo.com> wrote: Dear Concern, kindly inform me about handing over my benefits, and also inform the undelivered products sent by the company. I also asked to sent the bills of products which are not yet received by me. I was told that by 25th march I will receive all my benefits transferred to my bank accounts. kindly inform. I also want to know that without confirming the products how can the company send the products...my money is not to waist. so kindly send the products after my confirmation please. When I will receive my so called benefits and other products from the prestigious company. Thanks & regards Mrigank Shrivastava Bhopal (M.P.) Mob. [protected] -- -- Thanks & Regards :~ Team Sands Shopping Hub Web : www.sandsshoppinghub.com Cont. No. :[protected] -- Today (16th October) I contacted the same person for enquiring the benefits who has promised me that the benefits will be handed over to you on 14th October, another person attended the call asking more money for handing over the benefit. Then I lost my patience and decided to take help from you. Sir, I am a physically handicapped person, my both the lower limbs are effected and can not walk without any escort I have intimated all my personal conditions and still they have cheated me again and again, still asking me for depositing more amount for handing over the contest benefit (Last call received on 29th Oct from contact No.[protected] & then followed by [protected] for depositing 12000/- Rs) . I have made transactions of total amount of approx. Rs. 6.75 Lakh yet and got some products only of Rs. 1.5o Lakh. Now I request you to please ask the company to return my hard earned money and and also requesting you for locking on such organization.