Sansui India — Installation not done yet and charging heavy installation charges as well asking us to provide ladder etc

Address:

Chennai, Tamil Nadu, 600048

Mr. Sathiyanarayan,

Tried to reach your mobile number twice but couldnt reach you. Anyhow spoke to one of your staff Ms.Surya & Vijayan for the past 3 days. But no action had been taken to install the AC ever after 3 days of delivery of the product.

Thought of contacting you before taking further action.

As promised that the installation will take place within 48hrs from the time of delivery of the product and its more than the said time and you had failed to do so. \even today i received a call about 10 am but then after they never turned back. I couldnt understand the mischief behind the cheap plays going on.

Since its said by flipkart that the installation should be done by Sansui co as the warranty will lapse f done by local technician even though the sansu out sources the local technician only. i could not get it done using the local technician only for the said reason.

But failing to do so had caused lots of loss to me.

I would like you to respond after going through my link mails too so that i may decide what next to be done based on your action.

Rgds
KUMAR

From: kumar
Sent: Thursday, May 25, 2017 1:02 PM
To: Flipkart.com
Cc: [protected]@vgmail.in
Subject: Fw: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

From: kumar
Sent: Wednesday, May 24, 2017 6:03 PM
To: [protected]@flipkart.com; Flipkart.com
Cc: [protected]@vgmail.in
Subject: Fw: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

Hello.

Its about 3 days after delivering the product and you had failed to fullfill your commitement as promised.

You have not only failed to reply to my mail sent today morning nor bothered to solve the issue, instead when i called you few minutes back you are bluntly lying that you had not received any mail. None of the mails sent you you or to others got bounced, so now stop fooling further and act immediately to avoid further loss and damages or else i will be compelled to install the product using local technician and yourself and SANSUI Co will be sole responsible for any LOSS / DAMAGES.

Failing to react will further lead to unnecessary or unwanted actions and you will have to repay all the damages caused due to your negliegence.

I already told you that the only reason for purchasing the AC is for my OLD Parents who are not able to withstand the HEAT over here in chennai and even after making so many calls you never bothered to get it installed instead your OUT SOURCED LOCAL TECHNICIANS are demanding heavy installation charges which is higher than the market rate and more over they are asking us to arrange for an LADDER which is not at all acceptable.
Failing to act fast will lead to legal action as i ssaid earlier.

Either get the AC installed immediately with Sansui`s authorised technician and not Local out sourced technician who should bring all the tools and ladder and should no way bother us or else APPROVE by sending an conformation mail that we can get it installed using the well trained technician over here.

KUMAR

From: kumar
Sent: Wednesday, May 24, 2017 10:57 AM
To: Flipkart.com
Cc: [protected]@vgmail.com
Subject: LOOTING THE CUSTOMERS IN THE NAME OF BRANDFw: Invoice of order - OD[protected]

Hello,

This is regarding my order dated 17th of may 2017 reg. Sansui 1 ton AC which was delivered on 22nd around 7.30p.m.

As assured by flipkart that the same will be installed within 48 hours of delivery and there was different statements by the Sansui CC about installation charges which was not informed at the time of placing the order.

But after delivering the product i was asked to pay 1500/- for installation which was very shocking as the installation charges throughout chennai is around 1000/- rs.

When i questioned about it with the Sansi CC they said its Rs.500/- pus S.T then after the technician called me and said i need to pay 1500/- plus tax.

Its really Looting the customers in the name of Brand.

Yesterday nearly about three technicians called me from three different locations stating that they will be attending for installation. One from Pallavaram who assured he will reach my place by 1 PM and one from vadapalani and Madhavaam. THe first one said he will bring the ladder along with him and install the ac.

the last one called me around 3 PM and asked me to arrange for an Ladder which was not only shocking but also funny.

Because after paying heavy installation charges of Rs.1500/- plus tax where as the local guys charges around 1000/-.

And more over all the thre of them told that they had been outsourced by the Sansui service centre and they are not an authorised person. they will be paid per installation.

If that it so, then why should i pay heavy installation charges for a unauthorised guy who come using Sansu`s name? If that is so i can get the work done within a hour just by paying Rs.1000/- who will bring all the tools, Ladder, white cement etc.

You people are trying to make out money from this just fooling the customers.

If we had purchased the same star rating product in the local market say at Vasanth & Co or any reputed outlet they will not only offer free stablizer but also free installation within 24 hrs with best deal.

But you people had not only had given false commitment but also had wasted my time and caused loss / Damages i had missed the offer with Amazon who offers better deal and are customer friendly too.

And today it was further shocking when one of the executive form Flipkart named Kadhar was singing the same tune when i complained about the technician asking me to arrange for an ladder. When i called the Sansui CC (Sushma) they asked me to call later. The technician who called me today morning was not only rude but was blackmailing me that he will cancel the installation order if i cant arrange for an Ladder.

What type of behaviour is this? Is the Flipkart just in the mode of making money and not customer friendly?

I want to inform that that never under estimate all your customers as all of them are not same and i dont bother to fight legally inorder to get proper justice along with the damages and loss caused to me by you.

I already requested you that ther only reason for purchasing the ac is for the sake of my OLD Parents who are not able to bear the heat over hre in chennai.

But due to your negligence and greediness we are put into troubles fighting for the installation process and heavy charges.

Remember that you will have to bear all the LOSS & DAMAGES AS you have not only caused it but still continuing it.

Details of teh ORDER:-

Sansui AC oder no: OD[protected]

Rs.18500/-

Model: SSD35.WS1-QDL
KUMAR