[Resolved] Sathya Agencies — air con not working

sugan44

from Thiruvananthapuram, Kerala

Address:

Kanyakumari, Tamil Nadu, 629852

I had bought a hitachi a. C on 11.08.2016. Sathia agencies supplied a syscom stabiliser with a. C and kept the warranty card with them. The stabiliser went out of order. Mr. Jegan the manager instructed to remove the stabiliser and carry to his store which is 13 km away. I did that on 31.03.2018 but he didn't give me replacement as assured over phone. His staff gave me in writing it will be delivered on 03.04.2018. But till today after repeated calls nothing done. I am without air con in my bedroom and frustrated. Incidentally it is second complaint against the same show room of sathia agencies

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May 29, 2018

Complaint marked as Resolved

Sathya Agencies customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

Sathya Agencies Customer Care's response Dear Sir,

Greetings from Sathya.

We regret the inconvenience caused. We assure you that we will resolve your complaint positively.

Assuring our best of services always.

With regards,

SATHYA CRM
[protected]/[protected]

Apr 25, 2018

Updated by sugan44 Today at 11.53 Ms.Jenita from customer relation department of Nagercoil branch called me and stated she will send stabiliser. Nothing happened as it is in last 22 days. Most of the time the customer relation Manager, Nagercoil mobile phone number is not answered under the poor leadership of branch Manager Mr.Jegan

Apr 26, 2018

Updated by sugan44 Today at noon one Mr.Selvam from Sathia Agencies brought a Sakthi stabilizer and kept in my home in my absence. I had refused the same Sakthi stabilizer on 31.03.2018 but agreed to take V Guard Stabiliser which Mr.Jegan and Ms.Jenita refused to give. I have called Mr
Selvam to take back the Sakthi stabiliser. I am without air con in my bedroom now.

Apr 29, 2018

Updated by sugan44 Mr.Selvam of sathia agencies took back the sakthi stabiliser on 26.04.2018 evening from home stating syscom stabiliser will be given. sathia agency NAGERCOIL show room keeping quiet after that. Today is 30th day after handing over the defective Syscom Stabiliser. My bedroom air con remains non operational.

May 01, 2018

Updated by sugan44 Nothing heard from sathiya NAGERCOIL show room. More than one month I am without A.C in hot summer in my bedroom