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There are so many non-compliance done by Savari related to customer services, Private Vehicle BR26B -4507 ( AC Innova ) being Used, Billings, Payments transactions, Charging Policy not explain & written in Terms & conditions anywhere had worst experience and been completely harassed by Savari Rental and Teams in this journey, never recommend anyone i know friends / relatives / office colleagues in future.I will also explore options to file complaints against my Savari through Consumer court or Janhit Yachika so that no other customer trap by Savari in future.
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Cheated by Savaari
I had booked a cab from Savaari wed site to the airport using their website on 26th Jun for a drop on 27th Jun. The website mandated me to pay the entire amount of Rs.900/- for the travel.
After payment the process was completed and I got a booking reference no. as well as an acceptance SMS confirming the booking. The SMS also read I would get the driver and related details before 2 hours of the booking time.
On 27th Jun, I waited for the SMS to come but nothing happened till 15mins prior to the booking time. I received a call from some one claiming to be from Savaari and said they tried hard but failed to arrange a call. I argued with them in vain and asked him about the payment.
He said it will be done in 24 hours. Keeping their tradition intact there is no word about it till now. I have called their call center consistently each day to follow-up for my money. Each time I only hear it will take 5 days. I am not sure how many more 5days it would take to get my refund. Tired of the follow ups I decided to share my displeasure will all through this feedback.
I am certain that Savaari is not worried about all this and they dont want to give any cab service but are cheating people by taking prebooked cash and not returning it to them. I am planning to write to the police department about this cab service will all proofs anyhow, if at all it helps
I had booked a cab from Savaari wed site to the airport using their website on 26th Jun for a drop on 27th Jun. The website mandated me to pay the entire amount of Rs.900/- for the travel.
After payment the process was completed and I got a booking reference no. as well as an acceptance SMS confirming the booking. The SMS also read I would get the driver and related details before 2 hours of the booking time.
On 27th Jun, I waited for the SMS to come but nothing happened till 15mins prior to the booking time. I received a call from some one claiming to be from Savaari and said they tried hard but failed to arrange a call. I argued with them in vain and asked him about the payment.
He said it will be done in 24 hours. Keeping their tradition intact there is no word about it till now. I have called their call center consistently each day to follow-up for my money. Each time I only hear it will take 5 days. I am not sure how many more 5days it would take to get my refund. Tired of the follow ups I decided to share my displeasure will all through this feedback.
I am certain that Savaari is not worried about all this and they dont want to give any cab service but are cheating people by taking prebooked cash and not returning it to them. I am planning to write to the police department about this cab service will all proofs anyhow, if at all it helps
Thanks for alll the information
I had booked a cab from Chandigarh airport to Tirthan valley in Himachal pradesh. I had been told that the distance between them is 140 kms and it will take us around 3 to 3.5 hours to reach our destination. So i will be charged 2750 upto 250 kms and after that 9 rs/km. Also, i was told that in this scenario you will be charged for two way journey as driver font get return passenger - hence 140*2 = 280 kms.
So as per that, it should be maximum 2750 + (30*9) = 3020 Rs.
Now the sad journey begins :
1) First the driver they sent was not aware about the destination location at all, he was told it was a local drop within the city.
2) When we told the driver about the destination, he was like its 298kms from here, not 140 - he had to call his vendor which is third party and not savaavri.
3) So, than multiple calls to savaari and the drivers vendor, after which we realized that it will take at least 8 hours to reach the destination. bloody hell !
4) Than we were told that since we will be charged for twice the distance as they don't get anything in return, so ultimately i had to pay for 298*2 = 580 kms charge which went around 7500 Rs fee .
So savaari payment of 2750 + additional driver payment of around 5000.
Worst experience ever.
Another word of caution, dont just calculate any distance by typing in google - distance between X and Y.
Use navigation app in your cell phone, that only will give you accurate distance.
So as per that, it should be maximum 2750 + (30*9) = 3020 Rs.
Now the sad journey begins :
1) First the driver they sent was not aware about the destination location at all, he was told it was a local drop within the city.
2) When we told the driver about the destination, he was like its 298kms from here, not 140 - he had to call his vendor which is third party and not savaavri.
3) So, than multiple calls to savaari and the drivers vendor, after which we realized that it will take at least 8 hours to reach the destination. bloody hell !
4) Than we were told that since we will be charged for twice the distance as they don't get anything in return, so ultimately i had to pay for 298*2 = 580 kms charge which went around 7500 Rs fee .
So savaari payment of 2750 + additional driver payment of around 5000.
Worst experience ever.
Another word of caution, dont just calculate any distance by typing in google - distance between X and Y.
Use navigation app in your cell phone, that only will give you accurate distance.
Unsafe and Unprofessional travel Experience with savaari.com
I wish to raise this complaint against savaari.com for my full refund of Pre-paid amount from their online portal for journey from Kora- Bhilwara- Udaipur- Kota, due to unsatisfied, Unsafe and incomplete services provided by them.
Starting with journey in travel of just 100KMs car met with a deadly road accident with cow, due to which car's radiator and bonnet got busted. After this when we restarted with journey, AC stopped working and we had to travel in completely uncomforting way, Well this wasn’t the end after a few kms from accident site driver took a wrong way which lead to unnecessary increase in Kms travelled.
Somehow with all those troubles we reached our first destination Bhilwara and wished to speak to call center for getting some solution of all, they neither responded well nor they gave a solution.
With all these troubles that we had during this horrible journey we got an email from Savaari.com without any empathy or concern about the passengers saying that we will be charged with the no. of Kms travelled and will be refunded with only the remaining amount and we ended the trip as the car is not in condition to travel more.
I wish to raise this complaint against savaari.com for my full refund of Pre-paid amount from their online portal for journey from Kora- Bhilwara- Udaipur- Kota, due to unsatisfied, Unsafe and incomplete services provided by them.
Starting with journey in travel of just 100KMs car met with a deadly road accident with cow, due to which car's radiator and bonnet got busted. After this when we restarted with journey, AC stopped working and we had to travel in completely uncomforting way, Well this wasn’t the end after a few kms from accident site driver took a wrong way which lead to unnecessary increase in Kms travelled.
Somehow with all those troubles we reached our first destination Bhilwara and wished to speak to call center for getting some solution of all, they neither responded well nor they gave a solution.
With all these troubles that we had during this horrible journey we got an email from Savaari.com without any empathy or concern about the passengers saying that we will be charged with the no. of Kms travelled and will be refunded with only the remaining amount and we ended the trip as the car is not in condition to travel more.