I am writing this mail to formally book a complaint against the issues caused by savaari car rental employees, concerning the ride with booking number (S[protected]. This vehicle was booked by me to accommodate travel for my family.
First of all, i need to bring to your attention that the vehicle driver kanagaraj has grossly misbehaved with my family at the end of the trip for mere extra allowance, even though the customer service executives have clearly exempted from paying that amount for not being able to send the vehicle on time. For proof, the calls i have made to you customer care between 7-9 am on the morning of feb 9th could be verified. Though we tried to peacefully explain this to him, driver resorted to abusive confrontation. My family had no other choice to pay him the money before the driver escalated the situation to physical confrontation.
Though the booking was made for 6:30am in the morning, no vehicle has been allotted for the ride. A vehicle has been allotted finally at 9:30am only after i had engaged in calls with your customer service for more than 2 hrs continuously. I specifically requested to send a decent driver as a female passengers were travelling but due to gross negligence of your customer service executives, my requests have been neglected. I perfectly remember the names of every customer service personal who have made false promises and completely neglected my requests concerning the ride. But i am sure, you can get their details from my calls to your customer care. Was this information helpful? | 
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