SBI Credit Card — Annual charges levied on lost card (Even not reissued to me)

Address:	Thane, Maharashtra, 400604
Website:	www.sbicard.com

I had SBI card no [protected] and same had been lost in the month of Feb'15( tentatively).

I had lodged complaint and subsequently got message for blocking the card.

Further, I had mentioned that Please not reissue the card to me

Since then, I had not used the card, and now SBI Card team, has sent me annual charges.

Already I have been communicated to them, I am not able to pay the card, as it is not in active mode also. ( Rediffmail trail mail )

18 Jan 2016

Dear Mr Anish Panchal,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 11 Jan 2016.

Charges Related

We understand the concern expressed in your communication and sympathizes with the difficulties faced by you. We are however not in a position to provide annual fee charge wavier on your SBI Card Account.

We would like to inform you that currently there are no free cards given by SBI cards and from the next year onwards renewal fee can be reversed basis on the card spends for Rs.75000 and internal decision.

SBI Card Re-issue Related

We would request you to confirm the following details, as it would enable us to take necessary action at the earliest.

*Mother’s Maiden Name (OR) Date of Birth

*Residential Address with pin code

*Official Address with pin code

*Register Mobile Number

Post receipt of your confirmation request would be taken for card re-issue.

Card Replacement Charges

We would also hereby inform you that a replacement fee of Rs.100.00 plus government service tax (as per applicable charges) would be applicable towards the reissue of new card.

Post receipt of your confirmation request would be taken for card closure and account zeroisation.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
Ashok S - Customer Service


[THREAD ID:1-21FJK7J]

-----Original Message-----
From: [protected]@rediffmail.com
Sent: 11/1/2016 03:11:00 PM
To:
Subject: Re: [Interaction Id:1-[protected]] Your SBI Gold Card Monthly Statement -Jan

Dear Madam,

While on applying card, I was offered life time free, but the charges annual are being levied on me.

Further, I have lost the card and duly regostered the complaint with customer care. Also asked to not issue a new card to me.

I m not having your card, then how I am able to pay the annual charge to you.

It is untrade practice, as such a consumer is concerned.

Please waive off the charges of annual fee, as such I dont have your sbi card with me.

Expecting positive reply


Sent from RediffmailNG on Android

From: [protected]@sbicard.com
Sent:Mon, 11 Jan 2016 11:18:53 +0530
To: [protected]@rediffmail.com
Subject: RE: [Interaction Id:1-[protected]] Re: Your SBI Gold Card Monthly Statement -Jan
11/1/2016

Dear Mr. Anish Panchal,

Thank you for writing to SBI Cards.

This is with reference to your communication dated 3/1/2016.

We wish to inform you that we tried to establish contact with you at [protected] in order to process your request but unable to get in touch with you.

Annual Fee: We wish to apprise you the annual fee billed to your card account is a basic product price which covers only a portion of the cost incurred by us in maintaining your card account.
>
>We would like to mention here that we have investigated the matter addressed to us regarding annual fee. Our investigation has revealed that annual fee was levied on receipt of your consent vide duly signed mandate received along with your SBI card application. We understand your concern and we would like to express our inability to provide your card Life Time Free facility and reversal of annual fee on your card account.
>
>We also believe that you would appreciate our efforts towards optimum services to our valued cardholders. Once again we thank you, for your valued patronage and look forward to for a congenial relationship with you.

SBI Card Closure: We understand vide your communication that you have expressed the desire to close your SBI Card relationship with us. Your decision to close your account with us is a matter of deep concern to us. We would request you to share with us reasons for not continuing your present Card. We assure you certainly we shall look into your concern with utmost attention and we will try at our level best and aiming to our company policies to solve your issues at the earliest if any.
>
>We would like to take the opportunity to ask you to reconsider your decision to continue your relationship with us.

Incase of any query, would request you to reply at [protected]@sbicard.com using the same subject line or contact the SBI Card helpline at[protected]toll),[protected]prefix local STD code) or[protected]toll free). IVR & Emergency Services on helpline are available 24 hours and Customer Service representatives are available from Monday to Saturday between 8am to 8pm.

If you are not satisfied with the response, you can write to Nodal Officer, Customer Service at [protected]@sbicard.com using the same subject line. You will receive a response within 8 working days.

Yours sincerely,
>Jatin Sharma - Customer Service
>
>
>
>
>
>[THREAD ID:1-21FJK7J]
>
>-----Original Message-----
>From: [protected]@rediffmail.com
>Sent: 3/1/2016 01:24:37 PM
>To: ; ;
>Subject: Re: Your SBI Gold Card Monthly Statement -Jan
>
>

Dear Sir/ Madam,

Please note that, I had SbI card no [protected] and same had been lost in the month of Feb'15( tentatively). I had got message for blocking the card.
>For that I have called customer care and asked to block the same, further I had asked to not issue new card.
>Since then, I had not used the card, then how am I, getting Credit card bill.
>And for what purpose u are sending me the bill.

Please check your records and reply

Sent from RediffmailNG on Android