SBI Credit Card — Fraudulently transaction for 4971/- was made on my Credit card

Address:

Bangalore, Karnataka

Hi team, I received calls from 2 mobile numbers - [protected] and [protected] - several times over the last couple of days. Finally i answered the call on 30th March 2015. the caller claimed that he is calling from SBI Credit card division and said they were more than 4000 odd credit card reward points which got expired. Those will be converted to cash and credited back to Credit card. They had all the details of my SBI Credit card, like credit card number, name, mobile number, expiry date. I doubted and asked them why are they providing such a service, they said its a one time offer from SBI card. Whenever, I asked any question, they kept the call on hold during which I could here the SBI waiting caller tune. They told me that in order to complete the transaction, they bank will send an OTP which need to be shared to them over the IVR. I shared the OTP over the IVR while on call. Once the call was disconnected, i recieved a message stating that an amount 4971/- has been transacted from my credit card on for AIRTEL MONEY Bill desk payment. I immediately logged into my SBI Credit card account online and blocked my credit card. Also, i called up the customer care and asked to block the transaction. The customer care executive, said he cannot do anything from his end, as this transaction is already approved from the bank. They can only take a dispute complaint against this transaction, but they cannot stop it. I fail to understand one thing: Generally, any merchant will claim the amount only after 2-3 days after the transaction is completed. During this time if they receive a complaint from the card holder that this is a fraudulent transaction why cant the bank cancel or place the transaction on hold until such time that the dispute is sorted out. I would request you to kindly look into the matter and take the appropriate action. If we can place this transaction on hold or refute to make the payments, that ways no party will be at loss neither the bank nor the card holder. Please do the needful.