[Resolved]  SBI Credit Card — non recognition of my reward points, harassment

Address:	New Delhi, Delhi
Website:	sbicreditcard

Sl no dt ref no details remarks result
1 sbi irctc card no [protected] non redepmtion of my loyalty points 5897 which amounts to rs 5897/-
2 mail from cms. [protected]@sbi.co.in - 13.02.17 3:24pm ticket no [protected] complaint of ticket no has attended and closed after resolution. Advised to call [protected] /[protected] or visit www.sbi.co.in the telephone nos are of call center and they do not have any clue how to settle or what is the problem. Attended to / closed/ resolution - arbitrary - no communication / details provided as to what resolution was taken. Is it customer friendly of sbi centric. No action by sbi reg resolving the issue
3 called sbi card call center 20.02.17 enquired about redemption of my points, i was told that it will be taken care by shubhyatra & i should mail them reg sending me user id and password. No one from sbi call center told me that my account has been blocked by sbi as stated later by loyaltyprogram, why to direct me elsewhere and giving the true pictutre. Does not call center have the complete picture? "
4 mail to [protected]@irctc.co.in - 21.02.17 5:06pm i have 5815 reward points. Tried linking account no with irctc site but it says my loyalty no does not exist. Sent screen shot of the same. Requested for user id and password for redemption of reward points."
5 mail from [protected]@sbicard.com - 22.02.17 2:29pm interactionid 1-[protected] conveyed that service team will revert within 7 days "
6 mail from [protected]@irctc.co.in - 22.02.17 10:09 am asked to provide loyalty account no which is 11 digit no. It has been clearly mentioned in my mail dt 21.02.17 that irctc site says that my loyalty no does not exist, then how am i supposed to provide that."
7 mail from [protected]@irctc.co.in - 22.02.17 10:43 am says that my account has been blocked by sbi so please contact to sbi "
8 mail to [protected]@sbicard.com - 22.02.17 2.25pm sent above mails. Enquired about why sbi has blocked my account? Enquired why the call center does not give the correct picture and divert the issue or does not call center have the complete picture?"
9 mail to feedback. [protected]@ge.com and [protected]@sbicard.com - 05.03.17 1:18pm service request no[protected] interaction id received through sms id 1- [protected] no reply received till date. Requested to cancel my following sbi cards - irctc platinum [protected] and gold & more [protected] sent physical copies of mails to cmd, sbi and vigilance head, sbi "
10 08.03.17 registered on high priority no[protected]"
11 27.03.17 registered on high priority no[protected] "
12 mail from [protected]@sbicard.com - 29.03.17 11:25pm reg communication dt 27.03.17 himanshi setya - customer service wrote reg taking care of the issue."
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13 04.04.17 spoke to call center mahinder singh, manoj kumar sharma, & tanu sharma on [protected] devendra on [protected] and many more many times. Devevdra told me that my account will be activated in 2 days. "
14 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 04.04.17 4:07pm every time i was told to log on with my id deepg1959 reg loyalty no [protected] and to go for forget password - it used to say this facility is not provided to deactivated user. I wrote that since i have 5897 points on my irctc platinum sbi credit card i am paying rs 4316 deducting 5897 out of bill dt 18.04.17 due on 07.04.17 for rs 10213/. Requested to cancel both my cards."
15 recived sms on 04.04.17 at 6 pm it said that my complaint no[protected] has been resolved. Called call center quoting the complaint no reg the current status and was told that complaint has been taken care of and resolved. As advised logged into my account but it says again - this facility is not provided to the deactivated user. "
16 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 05.04.17 12:12pm mail sent stating all details of sl no 14 & 15 above."
17 called sbi card call center 05.04.17 talked to dipanshu, could not reply satisfactorily, i requested for intervention of supervisor but he did not care to talk. "
18 mail from [protected]@sbicard.com - 05.04.17 02:40pm reg communication dt 04.04.17 kanika arora - customer service wrote reg taking care of the issue."
19 mail to [protected]@sbicard.com - 06.04.17 10:08am reg mail communication dt 05.04.17 wrote a no as nothing was done to rectify the issue. "
20 mail from [protected]@sbicard.com - 06.04.17 11:36am reg communication dt 05.04.17 anubha gupta - customer service wrote reg taking care of the issue."
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21 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 06.04.17 02:55pm informed that i have submitted 4316/- as stated in sl no 14 above as the last date of payment is 07.04.17. Inspite of my constant follow up and regular calls (Of which i stopped keeping record as it was on daily basis) no recitfication measures was taken and every time i was told that my account has been deactivated and it is being corrected manually. Upon enquiring from loyalty [protected]@irctc.co.in they have clealy conveyed through mail dt 22.02.17 that "you account has been blocked by sbi so please contact sbi" "
22 sms from sbi card - 07.04.17 mssg - acknowledged request no[protected] and conveyed to revert shortly.
24 mail from loyalty [protected]@irctc.co.in - 07.04.17 4:21pm it said that my account is blocked and not migrated on new site. Migration of all user on new site is under process. So please wait. When your account will be migrate then it will be active. Isnt it evident the way the matter is being handled by sbi / irctc. The communication and words itself elaborates the knowledge and sincerity of the person who is handling it."
23 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in - 07.04.17 05:00pm requested to let me be in peace and not to harass me any more as i have done more than what was due from me to settle the issue. "
24 mail from [protected]@sbicard.com - 11.04.17 11:34pm jatin sharma - customer service wrote reg taking care of the issue."
25 mail sent to [protected]@sbicard.com; tanu. [protected]@sbicard.com; [protected]@irctc.co.in; [protected]@sbi.co.in; [protected]@irctc.co.in; [protected]@sbicard.com - 12.04.17 09:44pm requested not to harass me as it has been more than 2 months going merry go round. "
26 mail from [protected]@sbicard.com 20.04.17 6:16pm informed that since it is an escalation desk, all the matters are investigated in detail and the issue will be resolved in 8 days."
27 mail to [protected]@sbicard.com 20.04.17 6:13pm requested to let me be in peace and not to harass me any more as i have done more than what was due from me to settle the issue. Sent all the relevant mails etc to nodal officer. "
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28 mail nodal officer dt 15.06.17 reg settlement of issue"
29 mail dt 17.06.17 ref no[protected] reg settlement of issue "
30 mail customer service head (Sbi card) dt 18.06.17 reg settlement of issue"
31 mail dt 18.06.17 reg settlement of issue "
32 mail ceo (Sbi card) dt 19.06.17 reg settlement of issue"
33 mail dt 19.06.17 reg settlement of issue "
34 mail dt 20.06.17 waiting for reply"
35 mail ceo (Sbi card) dt 20.06.17 reg settlement of issue "
36 mail dt 20.06.17 reg settlement of issue"
37 21.06.17 tried logging no use