SBI Credit Card — Pathetic Customer Experience

Address:

Mumbai City, Maharashtra

Hi, I regret to state that, I had applied for a SBI Credit Card on 01 April 2015. After all the verification formalities ..the card was approved and despatched to a wrong delivery address, hence I was not able to receive it and there was no communication from SBI card - no mail, no messages what so ever. After thousand attempts of calling on the helpline number and on[protected]/40, I regret to say that there was not much of clarity in passing the accurate and necessary information to me. On 13/May/15 as per the instruction of the SBI Card customer care representative, I sent a address change form and required documents to [protected]@sbicard.in and I was told to sit back. Again on 10/June/15 when I called for status, I was told to resend the same thing to the same email address, which was quite surprising. Again on 15/June/15 when I called for status, I was told to send the same documents with KYC form attached with it to kyc.[protected]@sbicard.com. Finally on 27/June/15 I received a sms from SBICARD with a wrong AWB no of @Blue Dart. On 03/July/15, when I called Blue Dart, I came to know it was again despatched to the same wrong delivery address. I called SBI Card customer helpline, I was told that the address change request was closed. Meanwhile two monthly statements were generated and fortunatly or unfortunately it came to the correct address, for a Credit Card I never received. Every time I called, I was told to wait for 3-5days/5-6 days/10-15 days and your query will be resolved. I would suggest not to go for SBI Card. StanChart or HDFC are way better as per my experience. Regards, Arpit Patnaik.