SBI — credit of refund

Address:	38, sri ram kripa estate, mainwati marg, azad nagar, kanpur, Kanpur, Uttar Pradesh, 208002
Website:	amazon.in

Refund of rs 4614 has been issued by amazon on 25 th july `but yet not processed and credited by sbi into my account no. [protected].
sbi and amazon are just playing blame game and refuse to resolve my issue.
I have made a written complaint to the SBI YASHODA NAGAR branch manager which I've attached it but he denies helping me saying it is a third party dispute.
I have also made an online complaint with the rbi (complaint no [protected]) on 10th july but no reply has been received yet.
The invoice of the product nokia 2.2 has also been attached by me .