[Resolved]  SBI Life Insurance — CHEATED BY SBI LIFE INSURANCE

Address:

New Delhi, Delhi

I HAD TAKEN TWO POLICIES FROM SBI LIFE INSURANCE IN MARCH 2011 : 1. [protected] SHUBH NIVESH - I HAVE BEEN TOLD BY THEIR REPRESENTATIVE THAT I HAVE TO PAY RS.30000/- FOR FOUR YEARS & IN FIFTH YEAR I WILL GET TOTAL RS. 2, 25, 000/- . 2. [protected] MONEY BACK - I HAVE TO PAY Rs.30000/- ONE TIME & CAN WITHDRAW AFTER ONE YEAR & WILL GET 12% INTEREST ON THAT AS PER SBI LIFE REPRESENTATIVES/AGENTS. AFTER ONE YEAR (2012) THEIR REPRESENTATIVE WERE ASKING TO PAY PREMIUM OF BOTH POILICIES & INFORMED THAT I CAN NOT WITHDRAW MY MONEY BEFORE 10YEARS & 15YEARS. AFTER GETTING MY BONDS, I HAD CONTACTED THEM & ASKED THAT WHY THEY HAVE SELECTED PERIODS AS 10 &15 YEARS IN MY BONDS & WHY ALL TERMS &CONDITIONS ARE TOTALLY DIFFERENT FROM THE COMMITMENTS DONE BY THEM. THEY REPLIED  NO PROBLEM. WE ARE ALWAYS HERE & WILL SURRENDER YOUR POLICY AS COMMITTED TO YOU I.E ONE YEAR & FOUR YEARS. I TOLD THEM TO INCLUDE THESE THINGS IN MY BONDS BUT AFTER 3-4 DAYS, THEY CONFIRMED THAT THEY HAVE MADE THE CORRECTIONS IN THEIR SYSTEMS & I WILL RECEIVE THE UPDATED / CORRECT BONDS IN 7-8 DAYS BUT I HAD NOT RECEIVED THE SAME. APPRX 20 DAYS LATER, THEY CONFIRMED ME THAT CANT SEND THE BONDS AGAIN BUT I WILL NOT FACE ANY PROBLEM DUE TO THAT BECAUSE SBI LIFE HAS VERY BIG NETWORK & I CAN GO TO ANY BRANCH FOR GETTING MY MONEY NEXT YEAR. I HAD TRUSTED THEM BECAUSE THEY WERE CONNECTED WITH SBI & I HAD TAKEN LIFE INSURANCE POLICY FIRST TIME . BUT I WAS NOT AWARE THAT THEY WERE MAKING ME FOOL & THEY WILL NOT BE AVAILABLE IN SBI LIFE AFTER ONE YEAR. THEIR NAMES ARE: MR.DEEPAK MS PRIYA SAXENA MR.KAMAL JAIN MS RAVEENA THAKUR. I HAVE EXPLAINED ALL THESE THINGS PERSONALLY TO MR.RAJKUMAR RAINA BUT HE IS ALSO NOT COOPERATING WITH ME. SBI IS ONLY SAYING ONE THING THAT IF CUSTOMER IS NOT SATISFIED WITH TERMS & CONDITIONS CAN CANCEL THE POLICY WITHIN FIFTEEN DAYS ONLY. I AM TELLING THEM AGAIN & AGAIN THAT I HAD CONTACTED THEM FOR THE CORRECTION BUT THEY HAD REPLIED ME AFTER 20-22 DAYS & CONFIRMED THE SAME THING THAT NO PROBLEM WILL COME DUE TO THAT & ALL CORRECTIONS HAVE BEEN DONE IN BONDS IN SBI RECORD. I AM VERY MUCH DISAPPOINTED THAT SBI LIFE INSURANCE IS NOT TAKING ANY REPONSIBILITY OR PAIN IN SOLVING MY PROBLEM WHICH HAVE BEEN DONE BY THEIR REPRESENTATIVES/AGENTS. THEY ALL ARE AWARE OF THIS CHEATING BUT NOT TAKING ANY ACTION. I AM WORKING IN PRIVATE COMPANY & CAN NOT PAY THE PREMIUM OF RS.60000/- FOR 10 OR 15 YEARS. I AM REQUESTING THEM TO RETURN MY MONEY & NOT ASKING ANY INTEREST. I HAD REGISTERED MY COMPLAINT IN OMBUDSMAN ALSO IN MAY 2012. AFTER TWO YEARS MY CASE HEARING WAS DONE ON 6TH AUG, 2014. BUT THEY HAVE ALSO REJECTED & REASON IS THAT I HAVE NOT CONTACTED SBI IN FREE LOOK CANCELLATION PERIOD WHICH IS 15 DAYS...AFTER KNOWING SO MANY CASES, OMBUDSMAN IS STILL SUPPORTING COMPANIES ONLY. I SHOULD GO TO CONSUMER COURT NOW.. WE HAVE PAID THIS AMOUNT & THIS IS OUR MONEY BUT THEY ARE NOT READY TO REFUND CUSTOMER'S MONEY...HOW CAN WE GET OUR MONEY...