SBSTC — Full fare refund as the bus was cancelled due to breakdown

I booked 2 tickets from Barasat to Midnapore at your Habra-Midnapore bus online.(Barasat time 7:20a.m.) on 13/11/23 (journey date). On that day the bus was cancelled due to breakdown. I knew that the full ticket amount refund automatically from the counter. But till now no refund initiated in my account. I attached the screenshot of the tickets. Please look into this.