Self — Laptop Malfunctioning

Address:

Kamrup Metropolitan, Assam

Dear Lenovo, This is a complain I am submitting again in your customer care service regarding my laptop’s malfunctioning. Again, because this is the second time I’ve encountered such a peculiar problem while working with my laptop. It was Sunday, September 7th, 2014 when I discovered this problem in my laptop for the first time. At around 10:34 AM when I switched my laptop on, it just showed the start screen ‘Lenovo’ and the situation remained intact for over 25 minutes while the laptop should have been totally turned on within 1 min. I switched it off, tried after a few minutes again. This time it showed ‘Preparing for automatic repair’ and after about 10-15 mins, it showed the following: ‘Automatic repair failed to repair your PC. Please select shut down or advanced options for more recovery methods’ with a path, which according to the system, had been found missing. The path being – C:\Windows\System32\Logfiles\Srt\SrtTrail.txt I tried the ‘Advanced Options’ and hit the ‘System Restore’ and the operation was successful. But sadly, the same trouble was faced again yesterday in the evening, i.e., September 8th, 2014; 07:11 PM. I tried ‘System Restore’ again and the problem was fixed for the second time in this manner. But later at night, on the same day, the laptop failed to start. I tried ‘System Restore’ many a times but the laptop didn’t start at all. Even today in the morning, i.e. on September 9, 2014, I tried the same procedure more than once. The Start Screen saying Lenovo and the ‘loading’ icon below appeared and after 10 hours of suspension, I found the system still ‘loading’ the OS, which is very strange. I tried ‘System Restore’ again but all my efforts went in vain. After that, I tried to ‘Refresh’ the system. After refreshing the system, the same thing occurred again. The system again hung up, loading the OS for several minutes. The strange thing is that even after using the Recovery Options and many other troubleshooting methodologies, the System gets stuck up on the Start Screen and shows nothing further, except for an Error Code: 0xc0000001. This time, even the ‘Automatic Repair’ doesn’t get executed. Moreover, there was another problem preceding the above mentioned one. When I connected my USB modem to the laptop and tried surfing the internet, all my three web-browsers namely Internet Explorer, Google Chrome and Mozilla Firefox showed ‘The Page Cannot be Displayed’ or ‘Reload’ whereas on the other hand, I could successfully update my antivirus programs while being connected to the www. The same modem, while connected to other computers, be it a laptop and a desktop, could be used efficiently to surf the internet with ease. I tried re-installing the modem’s software several times but the result was same. My laptop’s Serial No. being – CB23843495 Operating System – Windows 8 64-bit, pre-installed along with the Graphics and the Sound Drivers related to the Processor I’m hoping for a quick and convincing response and hope for the repair to be made as soon as possible, taking the matter at hand seriously. Thank You, Debamalya Bose, Ram Krishna Mission Road, Bi-lane No. 04, Sadhupatti, Guwahati, Assam. Contact No.: +[protected]; +[protected]