Service — for the return of tcl tv ordered from amazon

Address:

312 A-BLOCK geetanjali apartment jaora compound near M.Y. hospital, Indore, Madhya Pradesh, 452001

Black screen while playing a video but there is sound in background but display is not appearing.The T.V was purchased from Amazon.com on 12 Aug. 2019.
Product name-TCL 138.71 cm (55 Inches) 4K UHD LED Smart Certified Android TV L55P2MUS (Gold).We have checked all the HDMI reciever but everything is working fine.We have also contacted tge TCL customer care they said that there will be a engineer coming to your house within 48 hours to check the TV but it has been 2 days but no one has showed up.We have also launched a complaint in amazon with the complaint code 0759.We kindly request you to look in this matter as we want to return the TCL 4K UHD LED Smart Certified Android TV L55P2MUS.We contacted amazon on 20 aug. 2019 for the return of the TV but they said the return date has been gone however it was said the clwe can return the TV within 10 days as we purchased the TV on 12 aug. 2019.We kindly request you to look into matter as soon as possible.Thank you