Service — Technician

I have no signal on my box so i called the company in Colombo, the represented person said the technical team will present at my place today or tomorrow, I even live in Colombo -5, the company is established in Colombo 13, so why the technical team can't visit my place on the same day? just 5-6 km away? and after 1 hrs time I called again the person who answered the phone she was aggressively said I informed you that the team might come today or tomorrow, if we don't pay on time they won't tell OK no problem you pay tomorrow? so this is not a customer care. remember I called from Colombo. I Hope management Will get a good decision on this. thank you.