Shadowfax — Complaining about the service

Address:

Nandhyal, Kurnool district, AP

I am one of the customers of yours. First of all i need to know that whether is this door delivery service or not??? Why am asking is that people ordering things that they want through online is to get at their door steps otherwise we can buy things from outside right but here the query is the customer agents are not delivering the products at door steps instead they are asking the customers to come to their places to get the ordered products if the customers unable to go to their places they returning the products which is ordered by customers. I really don't know how could they do that without our consideration. I strongly agree that if we are not at the location or don't want products or i[censored]nable to receive then they can cancel the products or can reschedule to next day as their wish but without our permission how can they do this to us. I've ordered some products and the delivery agent called me to quire the address to deliver then I said this is my address when will you come but he said to me that to come to their place to receive but I regret then what he did is not deliver the product to me and cancelled my product as his wish. This is how happening here... And his name is Ediga udhay kumar goud