[Resolved] Shadowfax — Intolerance from delivery person

Bablou Prasad

from Port Blair, Andaman and Nicobar Islands

Dec 26, 2021

Address:

Pammal

Your delivery person called my customer and asked to cancel the delivery saying the item inside is damaged and my customer refused it. So cancelled on behalf of customer. This is ridiculous. Before I blog this all over I want a call explaining the same.

Your Kids Embellish.. order OnlineShop is Cancelled per request. Raise issue at https://exp.shadowfax.in/9Jw5CU -Shadowfax

Kids Embellished Gown, variant: 10 - 11 Years
Tracking ID:SF[protected]ONI

Shipping Partner:Shadowfax

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Jan 27, 2022

Complaint marked as Resolved

Shadowfax customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2021

Shadowfax Customer Care's response Hi Prasad,
We are sorry for the bitter experience.
Please accept our sincere apologies for the inconvenience. We have escalated this matter to our internal team and shall get back to you at the earliest.

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Comments

Shadowfax Customer Care

Jan 2, 2022

Verified Support

Dear Bablou,

Greetings from Shadowfax!

We sincerely apologize for your experience. Please share details of the issue you faced, contact number along with the AWB number at [protected]@shadowfax.in and we assure you of a swift resolution.

Regards,
Team Shadowfax