Shadowfax — Order not delivered but marked delivered

I ordered a product from Ajio.I have two addresses in my account.One of Delhi and other of noida.I am presently at Noida address.By mistake I ordered at Delhi address where my parents live.At the time of delivery the shadowfax person "Hemant Kumar" contact number "[protected]" called.I explained him the issue that I needed it at Noida address.While on call he said he has sent an OTP for updation/change of delivery address.I told him the otp.He said you will get it in 2-3 days.I got in touch with him in 2-3 days when I didn't receive the parcel.He said he has sent to branch and I will get in another day or so.When I didn't get in a week I called him and that person blocked me.He ran away with the product