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Shadowfax — Order not getting delivered

I placed an order on boat on 7th October and it got dispatched on 9th October through Shadowfax . I haven't received it since . While tracking I saw that my package was in bhivandi DC and it is there since 10th October and not moving. While mailing them they keeping Saying I will receive it but It never comes
Shadow fax number - SF91293295KR
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The shadowfax delivery is very slow
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    1st floor, Appek Building, 93/A, 4th B Cross Rd, 5th Block, Koramangala, Bengaluru, Karnataka, India - 560095
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