[Resolved] Sharman Hospitality — Extremely poor service

Deepak Bhatia

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is to report the extremely poor customer service extended by Sharman Hospitality. they have been cheating customers from the very start by making false promises and also looting money from us.

We had an existing membership with Sharman based on which we were about to visit Pune. At this time Sharman sold me a new membership (for additional cities) on the promise that entire money would be refunded if i was not happy and did not suit me. I had an extremely bad experience as hotel people denied to give already booked/confirmed rooms by Sharman Hospitality.

A month back they have debited amount through my credit card without my prior approval and permission and till date did not send my membership/voucher kit.

Please look into and take necessary action against them.

Regards,

Deepak Bhatia
CEO
Jyotech Group of Companies
Noida

.

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

Jun 25, 2015

Karans1234's response Dear Al, Greetings of the day from SHS!!! Please reverse the amount to the under mentioned client. Due to a clerical error the update did not reach the Hote(ibis pune) for the clients books. We are handling over 2000 room booking in a month and accept that the client could not use his card benefits on time. Request to please reverse the amount to the client Mr Deepak Bhatia. Thanks & Reagrds Karan Sharma From: Priti Sharman [mailto:[protected]@sharmanhospitality.com] Sent: 25 May 2015 16:18 To: [protected]@sharmanhospitality.com; Karan Sharman; Hemant Subject: Fwd: MERCHANT NOTIFICATION Sent from Samsung Mobile -------- Original message -------- From: merchant.[protected]@globalpay.com Date: 25/05/2015 16:15 (GMT+05:30) To: [protected]@sharmanhospitality.com Subject: MERCHANT NOTIFICATION SHARMAN HOSPITALITY SERVICES E-mail ID : [protected]@sharmanhospitality.com Dear Merchant Re : CHARGEBACK NOTIFICATION Please respond by : 6/7/2015 This is a notification of a chargeback initiated by the Card Issuing Bank on behalf of the Card Holder for the following transaction. If you would like to proceed with the investigation, please respond by 6/7/2015 Merchant No: [protected] Merchant Name : SHARMAN HOSPITALITY SERVICES Reason Code: 83 Case No :[protected] Case Amount : INR 9,000.00 Card No: 462490XXXXXX4628 Transaction Amount : INR 9,000.00 Transaction Date: 17-MAR-2015 You are advised that: • A chargeback has been received by our Merchant Services within the timeframes established by the Card Association's rules and guidelines. • This chargeback has been received for the following reason : FraudCardAbsent Environment • The Transaction information has been validated by our Merchant Services. You are requested to return the information to us by mail to the following address or fax to : +[protected] or send the same by e-mail to deepanjali.[protected]@globalpay.com Mail documents to : Global Payments Asia Pacific India Private Ltd B-6 Block, 1St Floor, Nirlon Knowledge Park, Off Western Highway, Goregaon (East), Mumbai – 400063 Further we would like to inform you to ensure the quality of image should be 'Legible' and the details in the documents should be 'visible' while uploading the documents. An early response would be sincerely appreciated Thank you for your attention. If there are any questions, please call our Merchant Services Hotline on +[protected]. We look forward to your prompt response. Sincerely, Chargeback Department Global Payments Noida World one Tower, Plot No -1, Unit No -1,Ground Floor Sector – 16 (A), Noida – 201301 SERVICE. DRIVEN. COMMERCE

Jun 25, 2015

Karans1234's response The Amount for the booking has already been reversed to the clients Credit Card, Please enquire with the Client if required. Thanks & Regards Hemant Finance Manager Sharman Hospitality