Shatabdi Travels — Inconvenience during Journey

Iam a regular traveler and always prefer to opt Shatabdi buses but now onwards I advice everyone not to opt Shatabdi travels at all.
I booked the tickets of Shatabdi travel's Bus on 2 Jan 2022 from Delhi to Kanpur. My booking details are
Booking PNR[protected]
Bus Info - Bus No:UP78FN9262
PickupMan No:[protected]

The Bus Driver is very rude and unprofessional, he left me in midway just because I went to washroom after telling him to wait for 1 minute yet he ran away carrying my luggage. Also He was not at all punctual toward arrival timing because throughout journey he used to carry passenger in midway for sleeper seat and seater seats charging 1000's of rupees.
Kindly take strict action against him.
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