Shell India — retail outlet

Address:

Ambli, Ahmedabad, 380058

First of all shell customer complaint is operational till 5:30 pm despite of their retail outlet operational for 24 hours. What about the grievances faced by the company during silent hours?
I have recently visited shell retail outlet at ambli-ahmedabad. At the time of filling the air, service personnel just deflated my tyre and misplaced the valve at 10:00 pm. On discussion it was apprised that they were not having any spare valves and other things to fix my tyre.
At first, employees at outlet didn’t gave me contact of retail outlet manager and when manager came he was very rude and on asked for the contact of area manager, i was rudely told of no area manager controls the station and he is only in charge of every operation.
Next he told me to leave my vehicle and come back tomorrow. I told them that i have to travel long distance and have to leave city tomorrow so i can’t leave my vehicle. Next option he gave was that one of the person from outlet will take my vehicle to nearest retail outlet i. E iocl and get it fixed. Considering the distance, it will take more than 1-2 hours for him to come back.
I am stranded at the retail outlet at 10:30 pm in cold winter night with no information of where my vehicle is. Also now that he has taken my vehicle, he will come back with the exhausted tank for which i am not having extra bucks to pay.
I am stranded at shell ambli-ahmedabad retail outlet without any clue at late night for which no personnel at shell is taking responsibility.
I need my grievance to be answered at the earliest.
My contact is [protected] and email id is [protected]@gmail.com