[Resolved]  Shop CJ — Defective cookware set delivered and now not responding on complaints.

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	SHOP CJ

On 7th Aug 2015, I have ordered 3 pcs non stick cookware + 1 cooker and 2 free gifts after seeing a TV add. On call it had been promised to deliver the product in 2 days. But after calling number of times and almost complaining every day the product got delivered on 24th Aug 2015 and that to having a major defect (non stick kadhai was bend and one free gift was missing). I have made a complaint on the same day i.e, 24th Aug 2015 and again they promised to replace the complete order and will provide the missing gift as well in 2 working days. I made number of calls again and complaint so many times, then almost after 15 days they delivered only the missing gift, but order was not replaced. Finally, I got frustrated from Shop cj and made a request to return the whole product and give my money back. But till date that is 30th Sep 2015, nothing has happened. Nither my money is back nor they have replaced the order. Shop cj customer care people always promised to resolve the things in 2 days, but nothing happens and customer frustration level get rises. What kind of rubbish is this. They are actually cheating people. They are making people fool. I want some really really strict action against them.