[Resolved] Shop CJ Network — broken and damaged product

[Resolved] Shop CJ Network — broken and damaged product

S Saroj Kaushik from Gurgaon, Haryana

I ordered Prestige four burner glass top gas stove on 5th July 2018 vide online order No [protected]. It was delivered on 11th July after 5pm after complaint no. HS[protected] on 10th July. On checking the product today (12/July), to my surprise, it was found that glass top of gas stove is completely broken into small pieces. I immediately informed shopcj through email and phone. It is frustrating that after so many correspondence and calling nothing is moving. Let us hope I should be refunded my money or give product as soon as possible. Please register my complaint for return or refund. Further, I would like to mention that I am not be now interested now to buy this product as the broken product was delivered very late without information and had bitter experience with the quality of the product. I request you to get the product collected from my residence and refund the money. Was this information helpful? No (0) Yes (0)
Aug 31, 2018 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 SHOP CJ Network Customer Care's response Hi Saroj, Please accept our sincere apologies for the issue you had to face related to the product. As per our verbal communication, we would like to request you to return the product to the address sent to your mobile number so that we can process the resolution thereafter accordingly. If in case of further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Shamsuddin Malik Verified Support Jul 29, 2018 SHOP CJ Network Customer Care's response Hi Saroj, Please accept our sincere apologies for the issue you had to face related to the product. We tried to connect with you, however could not establish contact with you. As per our earlier verbal communication, we would like to request you to return the product to the address sent to your mobile number so that we can process the resolution thereafter accordingly. If in case of further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM. Team ShopCJ Shamsuddin Malik
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Comments

Monika1985

from Gurgaon, Haryana

I have ordered a clothes drying stand 12-15 days ago. I received it today on 16th july2018. It is broken and many parts are missing. It is a cheap quality product and I want to return it. Please contact and let me know when your executive is coming to pick up. Also initiate the refund proces.