Shop CJ Network — complaint about an order

Website:

www.shopcj.com

I am writing this mail to escalate one issue regarding my order number [protected].

I have booked one juicer mixer from shop cj from phone in the name of shikha khare around one month back. When i received, it was defective product (The lock was broken).

From that day i am pursuing customer care to return it. They are keep saying that it will be resolved in 2-3 days but the day never comes.

After so many calls, they advised me to courier it to some address but they are not able to tell me that how the courier charges will refund and what is the procedure for getting my money back. The amount paid for this order was cash on delivery.

After seeing its worst service, i can't trust shop cj on my money because once they get the product, i can't say whether they will return/exchange the product in year 2018.

I have attached the defective picture of mixer with this complaint.
Please look into this issue at earliest.