Shop CJ Network — damage comforter

Address:	Mumbai City, Maharashtra
Website:	m.shopcj.com

Hi.. I ordered 2 comforter from shopcj on 11th feb and received it on 16th feb.
My order id is [protected].
I received damage product attached image for reference.
I frequently called shopcj many times and they always say within 48 working hrs. My product would get exchange but till now no response received.

I would request you to please help. I am fadup from shopcj's customer care guys.
I don't want exchange of this product, i want refund now.

Hope i will get the resolution.

Thanks
Neeraj