Shop CJ Network — delivered defective products

Address:	Gautam Buddh Nagar, Uttar Pradesh, 226022
Website:	Www.starcj.com

Dear sir,
I have ordered one prestige gas stove and some utencils after watching your commercial on tv through phone. The id for product is [protected] booked on 28.04.2018. The product delievered on 06.05.2018 and right after receiving the product we found that the products are defected. We called right than and as per the suggestion of your customer care team we posted the pictures of defected products on your whats app number [protected] within 10 minutes of receiving the items.
After confermation your team told us to send the items to revari. After a little pursuation the arranged pick up but sadly that did not took place as noone came to pick. Later they confirmed that the pick up failed from your side.
Today when i spoke to your team one mr. Yogendra has revealed that your customer policy says that we have to send the items to revari from our funds through professional courior only and then your good company will refund us 10% of our product cost only. I confirmed the same from him a several times but he said that this is company policy.

I do not understand that how you people ask us to arrange professional courior to revari for your defected delievered products ( which cost me another 1000/- ) and in return you will pay me 10% of the product value which is approx. 600 to 650.

In the light of the above facts i want your to provide me one copy of your customer policy regarding return of the delievered defected products and confirm what Mr. Yogendra said.

At last i request you to either arrange a pick up a return my entire amount or provide me a copy of guidelines quickly.

Please treat this a 15 days notice and if i donot recieve any thing supportive from your side i will be forced to move to consumer court at lucknow as the place of incident is at lucknow only.

Looking forward for your coopeartion.

Note- i have recorred full converstaion with Mr. Yogenda of your senior team so plz do not try to frame any new story and came with facts only.

One of your unsatisfied customer who is feeling like cheated

Sakshi srivastava
Mob. No. [protected]