[Resolved]  Shop CJ Network — Not refunded my money as order not delivered

Address:New Delhi, Delhi, 785001
Website:www.shopcj.com

Dear Sir / Madam, My order no. is #[protected] (Regiser email - [protected]@gmail.com) . I have purchased a headset (headphones) form www.shopcj.com. The expected delivery date was 02 July not products was not delivered . I call castomer care they take more days for delivery but tn also not delivered tn on 8 July they registered a complaint and on 12 July they inform me they are unable deliver the order hence they registered a refund request. They told me to wait for 7-10 working days and we'll call you refund you through your bank account. But its about 50 days since I ordered and there is not a single call on behalf of them and no response. I have paid ₹452 ( Rs152 from me and Rs300 coupon) for this. When I call customer care, they always say that we have registered your refund request and you will receive a call from our representative in 3-4 business days. It happened for nearly 7/8 times. No call from your company is being received by me. Sir / Madam kindly do the needful. I'm in an extreme dangerous problem.

[protected]/[protected]
Was this information helpful?
No (0)
Yes (0)
Sep 14, 2016
Complaint marked as Resolved 
SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2016
SHOP CJ Network Customer Care's response
Dear Customer,


We sincerely apologize for the inconvenience caused to you.
We have already transferred the refund to your account. Kindly coordinate with your bank.

Below mention is the reference id of transferred amount.

Reference ID: 57a6dfd9ce605

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at[protected] /[protected] / [protected]

Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    SHOP CJ Network
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2029
    Pending
    347
    Resolved
    1185
    SHOP CJ Network Phone
    +91 12 4430 6000
    +91 22 4128 6000
    SHOP CJ Network Address
    6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
    View all SHOP CJ Network contact information