| Address: | Bangalore Rural, Karnataka, 562111 |
| Website: | www.shopcj.com |
Order no: [protected]
Order date : 24-march-2016
Amount : 7298.00
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The above order was delivered on 26-march-2016. How ever as we have not received complete order mentioned in the advertisement, we have called to customer care and raised a complaint.
On 11-apr-2016, delivery boy picked all the items that we recevied on 26-march-2016.
As we have not received any update from support teams, we have called to customer care on 13-apr-2016 and customer care execute updated that they will resend the order with all items as mentioned in the advertisement.
As we have not received any update even after complaining on 13-apr-2016, so, we have requested for cancelling the order on 15-apr-2016 and we have received the status update stating "order successfully cancelled and we will communicate within 24hrs" on the registered mobile number but the order number that we have received on mobile is not matching with our order number. (Order no:[protected])
From 15-apr-2016, we are continuously checking with customer care executives but none responding positively and more over they are talking rudely.
Below are the customer care executive names to whom we spoke till today.
Mukesh - updated he will not answer our calls from next time.
Kabir - kept phone on hold and was celebrating b'd party (He forgot to mute the phone)
Srikanth - spoke rudely when asked for the status of the cancelation order.
Rizwan - updated that they will get back to us in 2days as the complaint was raised.
Venkatesh - updated he will update in 4 days and spoke rudely.
Asif - updated they will get back to us on 4 days.
Yasin - updated they will get back to us on 4 days.
Ambica - updated our order was closed without resolving the issue. When asked for the action taken their is no answer.
Yousuf - updated us to send an email to support team as our order was getting delayed.
Upon requesting to transfer the call to senior executives when on-call with below representatives, none of them picked the call even after 30mins on hold.
Mukesh, kabir, rizwan and srikanth
Please check and do needful to refund the money.
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ShopCJ India