[Resolved] Shop CJ Network — prestige 3 burner gas stove not working from day one i. e. since the date of delivery. | |||
I have placed an order for prestige -3- burner gas stove on 15/07/207 and it has been delivered to me on 18/07/2017 late evening. On connecting the same to the gas line, it is found that it does not work i. E. There is no flame from any of the burners. Immediately on 18/07/2017 night itself i lodged a complaint to shop cj over the phone as well as sent mails to shop cj and prestige. On 19/07/2017 once again i sent mails as well as spoken to so called customer care executives mr. Nagesh, ms. Resma, ms. Sidra, since there as no reply / no acknowledgement from either of the firm. On 19/07/2017 itself, i had also spoken to mr. Mohmad, customer care person of prestige. Everybody is just locking my complaint and goes for sound sleep. Now today on 20/07/2017 at 09.37 am i am in receipt of the call from ms. Shabnam and informed that since we have discussed the issue with you we will close your complaint. Very good method of customer service. I assure you that i will drag your company to the consumer forum and this incidence will be published in leading papers. Was this information helpful? | |||
Aug 31, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Jul 24, 2017 SHOP CJ Network Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused to you. We are unable to trace your Order details with the information in this e mail. We request you to help us with your Order Number / telephone number registered with us at the time of placing the order so that we can investigate this further. You can also reach us at[protected] and our shopping consultant would be happy to assist you. Regards, Shop CJ Network India Pvt. Ltd. | |||
Add a Comment | |||
63%
Complaints
2029
Pending
347
Resolved
1185
+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
View all SHOP CJ Network contact information
Post your Comment