Shop CJ Network — refund not received against order no.[protected]

On 26th dec 2017, i placed an order no.[protected] for 3 sheffield classic sh-1004 air fryer (White) on shop cj website. I paid rs. 10, 649/- against this order through my icici bank account transaction no: [protected] same day. The order was supposed to get delivered by 31t dec 2017 but even after multiple follow up the material didn't get delivered until jan -18 end. Finally, in the first week of feb-18, i canceled the order and asked for the refund. I have been told the refund will happen in five days but it was false commitment. Post that also i have done around 8 to 10 follow up calls but each time they gave me wrong commitment. Till date, i have not received any refund. Request your help to get the refund on priority.