Shop CJ Network — Wrong size of apparel delivered and now not refunding the money

Address:	Mumbai City, Maharashtra, 400007
Website:	www.shopcj.com

To,

The ceo/ m. d./ customer care deptt. head,

Shop cj network
6th floor, star cj plaza, doctor db marg, near apsara cinema, grant road
Mumbai
Mumbai city district
Maharashtra
India - 400007

From
Parul kant, advocate

44, purana quila,
Lucknow-226001

Sir,

I am giving you this notice as under:-

1. that on 20.08.2016, vide order no. [protected], i had purchased a combo of 5 rajasthani kurta (product name - rangilo rajasthan po5 kurta kasturi collection) for a sum of rs 1098 (rs. 999/- product price + rs. 99/- shipping charges) which was delivered to me, with much delay on 28.08.2016 and the payment of rs. 1100/- was made as cash on delivery.

2. that before placing the order, i had twice confirmed the size over telephonic conversations with the customer care executives, and they had assure me that size xxl means size 44 inches.

3. that yet it was repeatedly assured on your part that in case of non-acceptance of the product, the same shall be returned and the amount shall refunded.

4. that when i opened the parcel of 29.08.2016 and found that 4 out of 5 kurtas were size 42 and were not fitting me, i immediately made a call to your customer care and raised a request for return and refund.

5. that my request was taken down and i immediately received a message on my registered mobile no. that my aforementioned order was cancelled.

6. that i again called up the customer care no. to enquire about the return and refund details and i was assured that by 09.09.2016 the pickup of the product shall be arranged and once the product shall reach your warehouse, i shall receive a call for the details of my bank account and in next 7 working days, the entire amount of rs. 1098/- shall be refunded in my given account.

7. that since 09.09.2016, i have been making calls almost every third day to customer care for the pickup of the order, and each time i am assured that i shall be getting a call and a pickup boy within next 48 hours, and after my each call, a message is sent to me that a note of my concern regarding return has been made.

8. that it is almost a month and no initiative has been taken by you to take back the product from me and to make the refund.

9. that the claims made by your company about "easy online shopping" and "hassle free returns" are completely a lie and you cheat and harass your customers.

10. that i have all the voice recordings and messages saved with me which clearly show that i had raised the request for return in time and you people have deliberately delayed the matter and have no intentions to pay back my money.

You are hereby directed to get the product collected and refund the amount of rs. 1098/- and also pay a sum of rs. 5000/- as compensation to me for inconvenience, harassment and mental agony caused to me by you, within 7 days from today, failing which i shall be forced to take legal action against you on your cost.

Lucknow. parul kant

22.09.2016 advocate