Shop CJ — Set of 5 cotton rajasthani kurtis, all different sizes

Address:

Mumbai City, Maharashtra, 400099

I had ordered a set of 5 Rajasthani Kurtis, size XL, from SHOP CJ, .Invoice NO. SPR003435, Invoice date 31.12.2016.total Amount pain was Rs. 1, 798/-
I received the courier on 6.01.2016, at 8pm, After checking I found out the size mared were XLbut when I tried them, 2 were tight, 2 were loose & 1 was too long almost reaching the ankle, So I called next day and requested for a return pick up, The Customer Care Executive told me that I would receive a call in 48 hrs and within the next 3-4 days the pick up would be done and after it reaches, I would receive a call regarding my bank details and my amount would be deposited into my account
Since I did not receive any call, I called Shop CJ on 12th, again on 14th &16th, Today when I called again I was told that I had changed my mind & cancelled the pick up .HOW CAN THIS CUSTOMER CARE (Sayyed Ali) DO THIS ???? ARE THEY ALLOWED TO JUST CANCELL ORDERS AND HARASS THE CUSTOMERS ?Today I spoke to 6 Customer Care Executive, asking them to put me on to a Senior person, But after holding on to the phone for nearly 2 hours, I was not connected to ANY SENIOR PERSON, I spoke to Nagesh, Anand & Manali to name a few, but all of the 6 only put me on HOLD & then disconnected after deafing me with their Hold on promos. PLEASE TAKE PROPER ACTION AGAINST SUCH STAFF WHO ARE SITTING THERE TO HARASS CUSTOMERS