[Resolved]  Shop Clues — Complaint against shopclues to get refund or replacement of wrongly delivered product

Address:

Chennai, Tamil Nadu

The shop clues delivered the product wrongly. Have ordered light grey paint ( order no.[protected] and they delivered medium grey paint. So I have requested for replace the product. Till now I haven’t received any product and they offered 50 clue bucks as compensation. PFB invoice copy. Order #13755745 ORDER DATE: 12 May 2014, 03:50 PM PAYMENT METHOD: CCAvenue – NetBanking PAID USING: Net Banking SHIPMENT INFORMATION: TRACKING NUMBER [protected] VIA BD DEAL Product Quantity Unit price Subtotal Kobe Spray Paint – Light Grey Code: 1041686 1 Rs.225 Rs.225 Subtotal : Rs.225 Shipping Cost : Rs.95 Total : Rs.320 On Order Completion, You Will Earn Clues Bucks: 6 Billing Address: Sebastin Antony No 8, First cross street, Sankar nagar, Pammal. Chennai, Tamil Nadu 600075 India I cannot use this medium grey paint for my car so I have contacted them again for replacement and I got the below response from the shop clues team which is unacceptable and I become sleepless. Its affect my health too. Pls find the below mail trial. Kindly help me to get the justice. ShopClues Support, May 30 03:14 PM: Dear Sebastin, Thank you for shopping with ShopClues.com Kindly ignore previous mail. Based on your concern, we would like to inform you that refund of 50 clues bucks for order no. 13755745 is in process after your confirmation only. We would not be able to assist you further. We appreciate patience and understanding in this matter. You are always a valued customer to us and we are looking forward to serve you better. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further. 　　　　 Best Regards, Sanjay ShopClues Support s::s ShopClues Support, May 30 03:07 PM: Dear Sebastin, Thank you for shopping with ShopClues.com Your concern has been forwarded to the merchant and we will try our best to get you a resolution within 3-4 working days. Please be assured that ShopClues.com always protects your interest and we will be expediting your request. However, sometimes our response may get delayed due to the nature of the issue or availability of the merchant. Here is a useful link to get further answers to your questions http://www.shopclues.com/return-or-replacement.html Best Regards, Sanjay Team ShopClues Sebastin Antony, May 30 09:36 AM: Hi Sanjay They have delivered the product wrongly. Have ordered light grey paint and they delivered medium grey paint. So I have requested for replace the product. Till now I haven’t received any product. Do you think this 50 clue bucks will satisfy my needs. Kindly send me the light grey paint or else refund my money. Thanks for the understanding. Regards, Sebastin.