[Resolved]  Shop Clues — Damaged watch was not replaced

Address:

Vadodara, Gujarat

Dear sir,
i had purchase one wrist watch from your shopclues. i had already received
on 22 March 2014. My purchase Nos is 12022929.
this watch's glass was not completed fit with watch.
Sir, this was manufacturing defective. now i was give request for the
watch replace . but i was not submit my request due to mail was not and
message display on screen 10 days is completed. But 10days not completed
on till today i.e 26.03.2014. As per your teams & condition after within
10 days of your receiving delivery . so we had received on 22march 2014 ten
days completed on dtd 2.April.2014.
So, please replace same watch on top priority.

Thanks
This mail was received after telephones complaint.
They are not give any repose of my mail.

Received Mail From Shop Clues On 28.3.2014's Co[py is attached h/w.

Hello, Thank you for contacting ShopClues.com.Your request has been logged with ticket number 758534, please use the same email for further communication. We try our best to get back to you within 2 working days.Team ShopClues.

Sir.
Today i.e 31.03.2014 but they are collect damage product. Today i was repeat my complaint on telephone now they are told me send image of product. They are not told on 28.3.2014 at that time they was told i was submit image. But shop Clues intention is not good. They are not interested for replace damage product.

Shop clhues's Mail copy is attached h/w

ShopClues Support, Mar 31 03:42 PM:
Dear Customer, Greetings From Shopclues.com We
sincerely apologize for the delay in addressing your concern and would
like to inform you that for us to proceed further we required complete
and clear images of the product which you received, so that the Quality
Department can look into the concern. Please be assured that we will
resolve your problem on high priority. Please respond to this email, without changing the subject line and we will reply via an email or phone regarding next steps. Thank you for your patience. Regards, Supartim - ShopClues Supports::s

Sir Please replace damage product
We hope change this damage product by shope Clues.

Thanks

Suresh Mobile No[protected]