Shop Clues — Denied to return the product

I have ordered a product (Jacket/Blazer) online from shop clues...order no[protected]..i rcvd the product on dated 24 Sept 15..but this product is totally different from the image which they showing in their website...its colour, quality, petters is totally different.. quality is very poor...after that i have submitted a return request on same day 24 Sept 2015..return request no is-2057717 ...today on 26 sept call to their customer care & ask the same for return..but now they are refusing to return the product... their customer executive told me that we can not return the product bcoz its mention in description of the product..that original product colur may be different...but quality is good...i request them to return the product but they refused...i want to return the product..kindly do needful..