Shop Clues — Faulty product and not ready to provide refund

Address:	Mumbai City, Maharashtra, 400099
Website:	shopclue.com

Faulty Product received, after share every document but there are not ready to provide the refund.After many followup with customer care executive will just answer we are exelate this case to high priority to out senior. this case is locked to them on 4th september 2016 but still no soluction provided from them as well as there is no update provided from them . When we ask for refund then CC executive answer your shipment detail are not match .
required your help for get fund from them.