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Shop Clues — Not able to refund the money

Address:122 001
Website:www.shopclues.com

Hi, I have ordered Paris Polo Sweatshirt on 16 Nov 2015, 08:34 PM and they delivered the product on[protected], when i checked the product it was a local company brand sweatshirt and i called on customer services and i send them email, but they send me a mail stating that they are unable to refund the money. so plz refund my money asap.
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