Shop Clues — Payment not received

Address:	Ahmedabad, Gujarat, 380001
Website:	www.shopclues.com

I have a book Men Shoes on 22 Oct 2015 and you are giving me defective piece at the same time i will return the parcel to courier boy on 29-Oct-2015 after that i HAVE PROVIDED all the necessary details like • Bank Account number • Account Holder Name • Bank IFS C Code • Contact Number via e.mail and attached all the images including all details such as bank pass book. After so many foll up and conversation with shop clues call center i am getting only excuse like we are regrade for inconvenience we will process your request and you will receive your money in 6 to 7 working day. this think happen more than 5 times still i am not getting my money back. even though they committed your money will transfer to bank account. i 've cross check with my bank but there are not a single transaction name of shop clues. On 8th Dec 2015 i received an e.mail that NEFT has been done into your account from shop clues the NEFT Transaction number is AXISP[protected] but today at 11 Dec 2015 by a person named "NISHANT" when I again cross checked the entry in bank still there is no NEFT been processed yet and no such transaction number exists. Before e.mail shop clues executives called me for verification each and every thing with all the requirement was fulfilled completely but still my refund is not availed from SHOP CLUES. Number from which shop clues executives called was:[protected] on 08/DEC/2015 and asked for debit card number and i also gave all the required details and then he told that he will call in just 5 minutes but no response further. Its my pleasureful request that give me a positive response... My order date is 22-Oct-2015 still i am waiting for my refund money.