Shop Clues — Pre activated used mobile handset (htc 620g) delivered by shopclues online shopping company

Address:	122 001
Website:	www.shopclues.com

Dear sir/ mam,

This to inform you that i moloy chakraborty on 02/02/2016 i purchased a product htc desire 620g mobile hand set from online company shop clues online company price rs 10, 000/- i have paid by my credit card i have got a delivery the product on 16/02/2016 and i have inserted my sim card on 18/02/2016 so my activation date should be 18/02/2016, but the pathetic matter is my hand set from the day o[censored]npack charger is not working devise running slow and worst battery back up and touch is not so good so this is the proof that it is a pre used old phone i found but still i call and informed to shop clues but they are dis agree about my claim the refer to htc customer care and service center also so accordingly i called up to customer care and explained my problem to after cheeking out the hole problem by the imei no of my hand set the informed me it is pre-used hand set which shop clues delivered you, same thing also inform me from the service center executive of htc accordingly i called to customer care on 07/03/2016 they are disagree with it they are saying they have given brand new silpack unused phone and they suggested "we have loudge a complain with in 4 working days we will get back to you i asked is it 11/03/2016? I will get a response from you they said yes even the have send me a mail on 07/03/2016 that is " hello thank you for connecting sophocles.com your request has been logged in with ticket no 6355604 we have also sent an sms with ticket details please use this email or sms to check the updates we try our best to get back you with in 2 working days" but till today i did not receive any call sms on friday 11/02/2016 i have send a reminder mail on that trail mail but no response till now i have received.Now the htc customer care and service canter disagree to inform me the exact activation date of my hand set after so many humble request they are saying this is the confidential matter they cant inform to customer.So i ma a customer i have purchased the product but both of two companies are not bothering my problem about pre used phone about now my question why i will take second hand product? If it is second hand product why shop clues sold as a brand new product? And also why htc not informing me exact date, month and year of my product activation? And they are only saying it is not showing 18/02/2016 activation by imei no of my hand set so it is my humble request to your concern please look in to this matter and help me on this.
My product details:

Product name: htc desire 620g mobile phone
Product purchased date:02/02/2016
Hand set imei no :[protected]
Delivery date:16/02/2016
Product activation date :18/02/2016
Product price : rs. 10, 000/-
Payment mode : credit card (Hdfc)

So i want my product replacement i will not accept the old pre used second hand mobile i want brand new hand set. Please find the attachment herewith my purchase and payment details of the product given below