Shop Clues — Received damaged products refund is denied by shopclues...

Address:	Gurgaon, Haryana
Website:	www.shopclues.com

I have ordered led lamps on shopclues order id is 93120615
The product received in damaged condition and it was reported to shopclues on same day on 18 june 2016 within few hours ticket no 7001991 on their site was confirmed by them also by mail sent to as under stating that your complaint will be resolved in 3-4 days... But now on calling customer support they denied to refund and say that you have not raised complaint within 48 hours...
I have not received any mail after this ticket mail...

"mail reply" from shop clues against ticket no 7001991 is as under
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Shopclues.com jun 18 at 2:30 pm

To ghanshyamlunavia

Message body

#- please type your reply above this line -#

Hello,

Thank you for contacting shopclues.com.

This is to acknowledge your return request. Your request has been logged with ticket number 7001991, please use the same email for further communication.

We are committed to provide you a satisfactory resolution. Our returns department is working on it and will take 3-4 working days to proceed further.

We look forward to resolving your request as quickly as possible.

Thank you for your patience.

Team shopclues.

Frequently asked questions
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I sincerely request you to help me.. Shop clues guys are not customer friendly and they are cheating customers...

They have not included any invoice in the package and they are selling damaged products online...

Regards
Gn lunaviya
Bharuch