ShopClues.com — Causing delay in processing refund

Address:

Building No. 112, Sector – 44 Gurgaon Gurgaon District Haryana India - 122 001

I had bought gym equipments from shopclues.com on 27th of april which got delivered on 4th july 2020. The product was extremely poor quality and damaged so raised a return request immediately. The return request was approved but then i received another email from them asking for reason for returning the product. I responded to the email and then received another email asking for pics of the damaged product and package. I responded and provided that information on 18th of july, 2020. Still have not heard anything from them regarding return on the product and refund of my money. Strict action should be taken against such websites which are deliberately delaying delivery and returns and refunds as they can continue to earn interest on the buyers money for several months in the interim.