ShopClues.com — Company insists product delivered. no product received

Address:	Thane, Maharashtra, 401107
Website:	shopclues.com

Hi

I had ordered a product from Shopclues on 3rd October 2016. the order number is[protected].
On[protected] I got the message that the shipment was delayed.I waited.
After a few days i called customer service and was informed that product was stuck and will be sent to me.
i waited. then a few days later i checked on the app and saw that the product was now showing as delivered although I had not received it. then i called the CS again. i was assured it will be checked and a proof of delivery will be given. the delivery status on DTDC site showed that delivery was made to someone in Guwahati. I live in Mumbai. i told the CS about it .I requested a refund of Rs 278 but was told not possible. Now i am getting e mail that they have checked and verified that the courier was delivered to me. I am still waiting for a solution.