ShopClues.com — Complaint For Fraud keeping money but not fulfilling commitment

Address:

New Delhi, Delhi

Shopclues.com is a fraud company and its a scam which they people are running on internet I placed 2 orders with u on 27th oct'13 order no.8055207 & 8055871 out of which one I requested to cancel order no.8055207 on 4th nov'13 and wow what a experience order cancelled on 8th till then there was no response and that even happened when I called and followup, hats of to you guys your cust service is wonderful and one of its kind in this world(sorry for under rating you poor cust service) & cust service officers of Shopclues.com bluntly lie on customer's face it was 6th nov if I remember it correctly executive from Shopclues.com says sir refund has been initiated when I said I can see on website status didn't changed then I was told that the status which he was talking about is internal amazing is it some kind of cbi department that you people do things internally when I shouted and asked to speak to supervisor I did not found any one taking ownership and I was placed on hold for more than 3-5 mins and suddenly executive comes back and in his whims and fancies states refund will be done by tomorrow if it was true why was I been told it will take 15 days and when I asked I need mail till evening on this commitment again I been cheated with commitment that sir sure you will get a mail by 6pm those 6 pm never came I believe I was told this because the shift of that guy must have get over at 6 haha lies. Oh by the way refund is not been done till now once more lies you know your website name is shopclues but you people don't have any clues about customer service and a word which do not exists in your dictionaries which commitment. Now coming to order no. 8055871 order booked 27th Oct'13 commitment was delivery in 5-7 working days current status "Order On Hold Refund initiated" As On 13th Nov'13 its been since 3 weeks and no intimation to me and suddenly out of the silver clouds there and communication that your order is cancelled since shopclues can't provide product its out of stock cant beleive this just want to say thanks for lovely cust service I will make sure that I will inform as many people in india as i can about this fraud going on.